Team Member Showcase

At Fazoli’s we have AMAZING Associates… and we want to tell your story!

Each month, we highlight Team Members who represent different and diverse segments of our workforce. Join Our Team & Let Your Story Begin!

Dare to Excel - July - Welcome to the Workforce

Stephanie Parks

August 2022 - Stephanie Parks

Hire Date:
6/12/12
Location:
1806 Jenison, MI
Favorite Dish:
Baked Ziti
Why Fazoli's:
I love meeting new people and building connections with my team members, and regular guests.
My Story:

I started working at Fazoli's part time while I was taking college classes. After a year and a half working as an associate, I was promoted to Associate Manager. In October 2019 I was promoted to General Manager, and took over my store. Within my first year as GM I had a car crash into my building, a global pandemic shut down and experienced a change in ownership when my franchise owner sold the store to corporate. In the time since my team and I have beat 5 sales records, and brought our store from the bottom of the Balance Score Card, to the top. Our store was #1 in the company YTD last month, even though we did slip to #2 this month. I have met and mentored many people through out the years and can genuinely say I enjoy working beside them.

Cassy Bailey

August 2022 - Cassy Bailey

Hire Date:
8-30-05
Location:
1671 Bellefontaine, Ohio
Favorite Dish:
Old school baked ziti, with some pepperoni.
Why Fazoli's:
Being able to develop a team to be the *best* at what we do. Teaching people who have never had a job how to be the best they can be. Showing people that we are a team and when one succeeds we all succeed. We have fun at work! Not every day, but most days. We laugh, we smile and do our very best to make peoples day just a little bit brighter. One breadstick at a time.
My Story:

This was my first job. I closed the drive thru for a couple years until I was old enough to promote. I worked hard and became the GM and then a senior GM. People come and go but the guests stay the same. If you take care of them they take care of you. We set up tables for our regulars on their anniversaries and birthdays to make them feel like part of the Fazoli's family. This place has taught me so much about business, management, people skills and life in general. I have grown as a manager and as a person here. #17yearsandcounting

Heather Rehbein

August 2022 - Heather Rehbein

Hire Date:
06/06/2006
Location:
5936 Eau Claire, WI
Favorite Dish:
Baked Spaghetti is my favorite; but when the Lobster Mac and Cheese comes back, I cannot resist! :)
Why Fazoli's:
Fazoli's is my second family. I've gotten to meet so many wonderful people since I started at Fazoli's. At work they call me their "Momager." Over my 16 years I watched co-workers that I hired as high school students grow up and get married and start families of their own. I've even had several people that have met their spouses working for me at Fazoli's. One couple currently has their first child on the way! Even though neither one of them work for me anymore, they are still regular guests; I guess we have another Fazoli's fan in the making!!
I love the family atmosphere not only within our team, but also with our guests. I've seen kids that participated our Kid's Night Activities grow-up and before you know it they're old enough to become regular guest's driving their friends here for lunch during their school lunch hour. I've also dad the opportunity to hire some of our regular guests, they have been fantastic members of our team. I have lots of older guests that escape our bitterly cold winter Wisconsin winters and head south for several months, when they come back it's like having a family reunion in the spring!
For me, it's all about the people. The relationships I have built over the years are what keep me motivated. It's one of my selling points when I'm interviewing candidates. I love my Fazoli's family.
My Story:

After graduating from the University of Wisconsin Stout in 1998, I worked for a burger franchise for several years. I worked my way up with them to an Area Supervisor role, but being a vegetarian at the time, I knew that it probably wasn't going to be my final career choice. I found myself looking for another company that aligned more with my lifestyle and had a strong emphasis on work/life balance. I saw an recruiting ad for Fazoli's on a local job website and decided to give it a try. My husband and I loved the Cheese Pizzarino Combo.

Needless to say it was a great interview! I was hired as an AGM and started learning all about pasta. I noticed right away what a great reputation Fazoli's had in our community. Whenever I would tell people about my new job they'd instantly reply with "Oh... I loooovvve Fazoli's." I have a lot of pride working for a company that gives back to their neighbors.

I took every opportunity that was presented to me including trips to Lexington to become a certified trainer. I also became a dual role ServSafe Instructor and Proctor early on in my Fazoli's career. As a result I have gotten to meet leadership teams from other restaurants in our Wisconsin districts and other states. Even during the height of the pandemic I figured out a way to hold online ServsSafe classes so we could continue to develop our management teams safely. I have also been able to travel to other restaurants to help out, this has allowed me to meet even more of my Fazoli's family.

Fast forward several years, I was promoted to General Manager of the Eau Claire Fazoli's. I really enjoy managing one of the busiest locations in the company. Every day I get to meet new people and connect with our guest. I do "get recognized" when I'm out and about, it makes me feel like a celebrity sometimes! I am so glad to have had an impact on so many lives in our community. It's been a great 16 years and I am looking forward to whatever comes next with Fazoli's!

Mackenzie Kettelhake

August 2022 - Mackenzie Kettelhake

Hire Date:
11/04/2011
Location:
5903 Alton, IL
Favorite Dish:
The Wings
Why Fazoli's:
The team I work with, the flexibility, and the benefits they offer that help with higher education.
My Story:

When I was 17 and still in highschool I applied for so many different jobs, trying to get my first steps out in the workforce. One day at the begining of November in 2011 I finally got a call for my first interview and that was at Fazolis. I was super excited when I got that call, and after that interview I was offered a position which I eagerly accepted. What I didnt know at the time was I was starting a job that I would continue to work at for the next 10 years. After graduating highschool in 2013 I was offered a management position. At the time I was also starting to take classes at the community college to pursue a degree in nursing. College ended up taking longer to complete than expected but one thing that always stayed consistent during that time was my job at Fazolis. Now here I am almost 11 years later and less than a year away from finishing my nursing degree. Fazolis has been a great place to work for so many different reasons. The biggest reason it has been so great is because of my bosses Patty and Kitty, they have been there for me ever since I started, and they have always been so encouraging and supportive. They were there for me through some of the best times in my life like when I had my daughter in 2016, and they were there for me through some of the worst times of my life like when my brother unexpectedly passed in 2017. Aside from Kitty and Patty I have had the opportunity to work with and meet hundreds of other people who also have made the experience of working here better. The people you work with really do become a second family after spending so much time with them. Some other reasons Fazolis has been such a great place to work is they offer employees including their managers textbook reimbursement for higher education and as a single mom trying to get through nursing school this has been an amazing benefit. Fazolis has also offered me flexibility in scheduling by working around my school schedule which is a benefit that not all jobs can offer. Lastly Fazolis has taught me so many work related skills that I will continue to use even after I start my new journey soon as a registered nurse. Trust me when I say I had no idea this would be my journey so far in life when I walked into that interview 10 and 1/2 years ago but I'm glad it did. Thanks Fazolis!


Amber Hatfield
Welcome to the Workforce - Fazoli's is their very 1st job.

July 2022 - Amber Hatfield

Hire Date:
8/26/2020
Location:
5005 - McKenzie Enterprises, Huntington, WV
Favorite Dish:
My favorite dish at Fazoli's is our mozzarella skewers! I was very excited when we first introduced them last year and I haven't been able to get enough!
My Story:

Seeing as though Fazoli's is the first job I've ever had, I walked into it slightly blind and unsure of what to expect. Throughout my time here, however, it has turned out to be the perfect place and I am pleased with the outcome! I couldn't have asked for a better introduction into the workforce. Here at Fazoli's, I have learned the importance of leadership through my management position, I have learned how to handle people more efficiently through guest service, as well as learning how dependable the employees here can be. All three of these aspects are extremely important for the sake of teambuilding and the functionality of Fazoli's as a whole. Overall, this has been an incredible first job and I am more than happy with my decision to be here!

Alexander Baxter
Welcome to the Workforce - Fazoli's is their very 1st job.

July 2022 - Alexander Baxter

Hire Date:
3/7/2022
Location:
1631 - Kokomo, IN
Favorite Dish:
Lasagna
My Story:

I was nervous at first but once I started working and getting the hang of it things got easier. It is a great learning experience. This job has taught me work ethic, how deal with our guests and resolving issues before they occur. My Manager tells us to say "yes" to the guests. So that is what I do on a daily basis. Being in the front of the house, this position has taught me how to be more outgoing to the guest. I can be very creative, and I have improved my skills to solve problems. I would highly suggest that this job should be everyone first choice.