Find your career at Fazoli’s
Ever consider running a multi-million dollar business? Fazoli’s is looking for qualified Shift Supervisors to do just that!
Are you a natural leader with a passion for pasta, pizza, and creating a fun, fast-paced environment? Do you thrive in a place where the pasta is always hot, the breadsticks are always fresh, and the team is ready to roll? If you said "yes," then we want YOU to join our team as a Shift Supervisor at Fazoli’s!
We are proud to provide competitive benefits and pay.
We offer DAILY PAY for all hourly employees! Work today, get paid tomorrow!
Benefits:
- Medical Benefits
- Bonus Potential
- Free Meals while Working*
- Tuition Reimbursement/ GED Assistance
- Life Insurance
- Direct Deposit
- Tenure Recognition
- Referral Bonus
- Opportunity for Advancement
- Uniforms
- Vacation
- Employee Assistance Program (ComPsych)
- Unity Care
- Company Chaplain
Our shift Supervisors enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring Shift Supervisors who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!
This Fazoli’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!
Job Description: Shift Supervisor at Fazoli's
Position Title: Shift Supervisor
Reports To: Restaurant Manager/ General Manager
Position Overview:
The Shift Supervisor at Fazoli’s is responsible for overseeing daily restaurant operations during their assigned shift. This role involves managing the front-line team, ensuring customer satisfaction, maintaining operational efficiency, and supporting the management team in achieving business goals. The Shift Supervisor plays a crucial role in leading by example, providing guidance to staff, and ensuring that the restaurant maintains a high standard of food quality, cleanliness, and service. This is a hands-on leadership position that requires excellent communication, problem-solving, and multitasking skills.
Key Responsibilities:
-
Leadership & Team Supervision:
-
Supervise and lead team members during the shift, ensuring they are performing tasks effectively and efficiently.
-
Provide guidance, coaching, and feedback to team members to improve performance and foster a positive team environment.
-
Ensure the team is trained on company policies, procedures, and best practices.
-
Delegate tasks to staff based on priorities and workflow, ensuring all areas of the restaurant are covered.
-
-
Customer Service:
-
Ensure an exceptional guest experience by maintaining high service standards and resolving any customer complaints or issues promptly.
-
Monitor guest satisfaction and handle any concerns, ensuring customers leave with a positive impression.
-
Lead by example in providing friendly and efficient service to all guests.
-
-
Operational Efficiency:
-
Oversee the restaurant's daily operations, including food preparation, inventory management, and cleaning procedures.
-
Ensure that food is prepared to Fazoli’s quality standards and is delivered to customers in a timely manner.
-
Monitor restaurant performance during the shift, including speed of service, food quality, and cleanliness.
-
-
Financial & Cash Handling:
-
Ensure accurate cash handling and register operations, including opening and closing registers, counting cash, and processing transactions.
-
Assist in managing labor costs by adjusting staffing levels as needed to meet demand.
-
Maintain adherence to company policies for handling cash, credit cards, and other forms of payment.
-
-
Staffing & Scheduling:
-
Ensure that breaks, meal periods, and shifts are managed appropriately for staff.
-
Step in as needed to cover shifts or assist with additional tasks when required.
-
-
Food Safety & Sanitation:
-
Ensure the restaurant is compliant with health and safety regulations, including food handling, sanitation, and cleanliness standards.
-
Monitor kitchen and dining areas to ensure that cleanliness standards are consistently maintained throughout the shift.
-
Oversee the proper storage and handling of food and supplies to prevent waste or contamination.
-
-
Problem-Solving & Decision Making:
-
Make quick and effective decisions in response to operational challenges, customer issues, or staff concerns.
-
Resolve conflicts or issues that arise among team members or with customers, escalating to the Manager or Assistant Manager as needed.
-
-
Communication & Reporting:
-
Communicate effectively with management, staff, and guests to ensure smooth operations.
-
Report any issues, equipment malfunctions, or significant occurrences to the Restaurant Manager.
-
Provide feedback to the management team on employee performance and operational improvements.
-
Skills & Qualifications:
-
Experience: Previous experience in food service, preferably in a supervisory or leadership role. A background in fast-casual or quick-service restaurants is a plus.
-
Leadership: Strong leadership and people management skills to effectively lead a team and foster a positive work environment.
-
Customer Service: Excellent customer service skills with the ability to resolve complaints and ensure customer satisfaction.
-
Communication: Clear and effective communication skills, both verbal and written, with the ability to relay information to team members and management.
-
Problem-Solving: Ability to make decisions quickly and effectively, resolving issues with minimal disruption.
-
Multitasking: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
-
Attention to Detail: High level of attention to detail in maintaining restaurant standards and meeting customer expectations.
Job Requirements:
-
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
-
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
-
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
-
Capability to walk up and down stairs and use a step ladder as needed.
-
Occasional sitting, talking, and active listening as required by the role.
-
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
-
Ability to move around the kitchen quickly and efficiently.
-
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
-
Flexible scheduling, including nights, weekends, and holidays.
-
Work in a loud, fast-paced environment.
-
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
-
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
-
Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
-
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
-
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
-
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
-
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Shift Supervisor position at Fazoli's. Specific duties and requirements may vary by location or role.
Ever consider running a multi-million dollar business? Fazoli’s is looking for qualified Shift Supervisors to do just that!
Are you a natural leader with a passion for pasta, pizza, and creating a fun, fast-paced environment? Do you thrive in a place where the pasta is always hot, the breadsticks are always fresh, and the team is ready to roll? If you said "yes," then we want YOU to join our team as a Shift Supervisor at Fazoli’s!
We are proud to provide competitive benefits and pay.
We offer DAILY PAY for all hourly employees! Work today, get paid tomorrow!
Benefits:
- Medical Benefits
- Bonus Potential
- Free Meals while Working*
- Tuition Reimbursement/ GED Assistance
- Life Insurance
- Direct Deposit
- Tenure Recognition
- Referral Bonus
- Opportunity for Advancement
- Uniforms
- Vacation
- Employee Assistance Program (ComPsych)
- Unity Care
- Company Chaplain
Our shift Supervisors enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring Shift Supervisors who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!
This Fazoli’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!
Job Description: Shift Supervisor at Fazoli's
Position Title: Shift Supervisor
Reports To: Restaurant Manager/ General Manager
Position Overview:
The Shift Supervisor at Fazoli’s is responsible for overseeing daily restaurant operations during their assigned shift. This role involves managing the front-line team, ensuring customer satisfaction, maintaining operational efficiency, and supporting the management team in achieving business goals. The Shift Supervisor plays a crucial role in leading by example, providing guidance to staff, and ensuring that the restaurant maintains a high standard of food quality, cleanliness, and service. This is a hands-on leadership position that requires excellent communication, problem-solving, and multitasking skills.
Key Responsibilities:
-
Leadership & Team Supervision:
-
Supervise and lead team members during the shift, ensuring they are performing tasks effectively and efficiently.
-
Provide guidance, coaching, and feedback to team members to improve performance and foster a positive team environment.
-
Ensure the team is trained on company policies, procedures, and best practices.
-
Delegate tasks to staff based on priorities and workflow, ensuring all areas of the restaurant are covered.
-
-
Customer Service:
-
Ensure an exceptional guest experience by maintaining high service standards and resolving any customer complaints or issues promptly.
-
Monitor guest satisfaction and handle any concerns, ensuring customers leave with a positive impression.
-
Lead by example in providing friendly and efficient service to all guests.
-
-
Operational Efficiency:
-
Oversee the restaurant's daily operations, including food preparation, inventory management, and cleaning procedures.
-
Ensure that food is prepared to Fazoli’s quality standards and is delivered to customers in a timely manner.
-
Monitor restaurant performance during the shift, including speed of service, food quality, and cleanliness.
-
-
Financial & Cash Handling:
-
Ensure accurate cash handling and register operations, including opening and closing registers, counting cash, and processing transactions.
-
Assist in managing labor costs by adjusting staffing levels as needed to meet demand.
-
Maintain adherence to company policies for handling cash, credit cards, and other forms of payment.
-
-
Staffing & Scheduling:
-
Ensure that breaks, meal periods, and shifts are managed appropriately for staff.
-
Step in as needed to cover shifts or assist with additional tasks when required.
-
-
Food Safety & Sanitation:
-
Ensure the restaurant is compliant with health and safety regulations, including food handling, sanitation, and cleanliness standards.
-
Monitor kitchen and dining areas to ensure that cleanliness standards are consistently maintained throughout the shift.
-
Oversee the proper storage and handling of food and supplies to prevent waste or contamination.
-
-
Problem-Solving & Decision Making:
-
Make quick and effective decisions in response to operational challenges, customer issues, or staff concerns.
-
Resolve conflicts or issues that arise among team members or with customers, escalating to the Manager or Assistant Manager as needed.
-
-
Communication & Reporting:
-
Communicate effectively with management, staff, and guests to ensure smooth operations.
-
Report any issues, equipment malfunctions, or significant occurrences to the Restaurant Manager.
-
Provide feedback to the management team on employee performance and operational improvements.
-
Skills & Qualifications:
-
Experience: Previous experience in food service, preferably in a supervisory or leadership role. A background in fast-casual or quick-service restaurants is a plus.
-
Leadership: Strong leadership and people management skills to effectively lead a team and foster a positive work environment.
-
Customer Service: Excellent customer service skills with the ability to resolve complaints and ensure customer satisfaction.
-
Communication: Clear and effective communication skills, both verbal and written, with the ability to relay information to team members and management.
-
Problem-Solving: Ability to make decisions quickly and effectively, resolving issues with minimal disruption.
-
Multitasking: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
-
Attention to Detail: High level of attention to detail in maintaining restaurant standards and meeting customer expectations.
Job Requirements:
-
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
-
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
-
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
-
Capability to walk up and down stairs and use a step ladder as needed.
-
Occasional sitting, talking, and active listening as required by the role.
-
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
-
Ability to move around the kitchen quickly and efficiently.
-
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
-
Flexible scheduling, including nights, weekends, and holidays.
-
Work in a loud, fast-paced environment.
-
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
-
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
-
Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
-
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
-
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
-
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
-
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Shift Supervisor position at Fazoli's. Specific duties and requirements may vary by location or role.
Why Are We Here?
At Fazoli’s, our purpose is to “enhance the lives of those we touch… one breadstick at a time.” It’s a simple concept in a complex world. Whether we’re assisting a Guest, helping a fellow team member or volunteering in our local community, we give our best effort to make everyone’s day just a little brighter – a little better – than it was before we came along. A smile, a caring attitude and a genuine enthusiasm to help others sets us apart. And, just like our signature hot & fresh garlic bread sticks, our opportunities to help others are unlimited!
What Do We Do?
As Assistant Manager, you are a vital member of the management team who is also learning and developing essential management skills to advance your career. You will work closely with your management team and crew to ensure the success of your Fazoli’s Restaurant. In order to fulfill this important role successfully you will need the following:
- Leadership: The ability to work with and through others to accomplish goals. As an Assistant Manager you will embark on a career in general management, responsible for not only operating great shifts but also perfoming various management functions, such as inventory management, scheduling, cash reconciliation, etc. Great Associates led by passionate, service-oriented leaders help us ensure one of our core values is delivered every day to every Guest: “GREAT GUEST SERVICE is what we do.”, Leadership also means leading by example and treating people from all walks of life with dignity and respect. At Fazoli’s, no matter what, “PEOPLE come first.”
- Integrity: The ability to leverage Fazoli’s policies, systems and processes in order to execute our concept flawlessly and represent our brand brilliantly to the highest standards of excellence. Without integrity, no business, ours included, can operate successfully. And this is why “INTEGRITY is everything” is one of our core values.
- Business Acumen: Your previous experience in restaurant management will be invaluable to you as you face the day-to-day challenges of restaurant operations, including Guest service, sales-building, marketing, human resources, supply chain, administration and facilities maintenance, to name a few! But you can’t do it all alone; you need a great support team around you. Around here, “TEAMWORK makes the difference.”
- Competitive Spirit: The desire to win and be the very best you can be. There is no such thing as a perfect restaurant, yet perfection is the goal we aspire to achieve every day! Through hard work and determination, we strive to make each day better than the last. Our “PURSUIT OF EXCELLENCE is never-ending.”
Qualifications:
· Education: High school diploma or G.E.D. equivalent.
· Minimum Age: 18 years of age or older.
· Experience & Training:
· External Candidates: 12 + months restaurant management experience required. Casual dining/fast casual experience preferred, but not required.
· Internal Candidates: 6+ months experience as a successful Fazoli’s Associate Trainer.
· All candidates: Must have open availability to work all shifts during the restaurant hours of operations. In addition, all candidates must have the flexibility to transfer and/or assist at other Fazoli’s restaurants as business needs arise.